Refund Policy

Last updated: February 2025

1. Overview

Because our products are custom-made to your specifications, Vibebox Stickers generally does not offer returns or refunds once production has started or the order has shipped. We may make exceptions in the cases described below.

2. When refunds or replacements apply

You may be entitled to a refund or replacement if:

  • We made an error: wrong product, defect, or significant deviation from the approved proof.
  • Your order arrived damaged: items were damaged in transit or packaging.
  • Required by law: where your local consumer rights require it.

Errors in artwork that you approved are not grounds for a refund unless we made a production error.

3. How to request a refund or replacement

To request a refund or replacement:

  1. Contact us within 14 days of receiving your order.
  2. Provide your order details and a clear description of the issue.
  3. We may ask for photos of the product or for you to return the item before approving a refund or replacement.

Contact us via our contact page at [email protected].

4. Processing

If your request is approved, we will process the refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. For replacements, we will ship a new order at no additional cost.

5. Questions

For questions about this refund policy, please contact us via our contact page.